You have 7 days from the day the parcel is delivered to tell us you want to send something back. The clock runs from delivery, not from the day you placed the order.

What we will take back

• The article is unused and none the worse for its trip.
• The box, labels, instruction sheet and any accessories come back too.
• You raised the request within 7 days of delivery.
• You have given us the order number and, for damage or a wrong item, pictures.

Exceptions

• Anything used, installed, washed or modified after delivery.
• Returns asked for beyond the 7 days period.
• Parcels returned short of the accessories or documentation.
• Faults arising from mishandling after delivery.

The steps

• Start with an email to shop@foodstoragebox.shop containing the order number.
• Pictures help most when the item is broken, incomplete or the wrong one.
• Our reply carries the return instructions. Sending the item unannounced makes it hard to match to your order.
• After inspection we email you to confirm what happens next.

Refund route and timing

We always refund by the original route. UPI back to UPI; and for a cash order, a transfer to whatever account you confirm to us in writing.

Where we got it wrong, the delivery charge is refunded too. Where the item was fine and you decided against it, it is not.

After inspection we push the refund through without delay. When it lands is your bank decision, not ours.

Swapping instead of refunding

Where the item was damaged, incorrect or incomplete, you may ask for a replacement rather than a refund. We send it at our cost, subject to the same item being in stock.

Questions about returns

Our returns desk sits at A10, indra palace, near, GT bazar, D-Block, Crystal Court, Malviya Nagar, Jaipur, Rajasthan 302017, India. Email shop@foodstoragebox.shop, or telephone +91 9887774400. Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.