Cancellation is free until the parcel is handed over to the courier. From then on the Refund and Returns Policy is the route.
While the order is still with us
Contact shop@foodstoragebox.shop with the order reference, or phone +91 9887774400. While the parcel is with us, cancelling is immediate and free.
The earlier the message reaches us, the more likely we can still act on it.
After dispatch
Once it is with the courier our hands are tied. Refuse the delivery or raise a return once it arrives.
For refused prepaid orders the refund follows the parcel home. It cannot be processed while the item is still travelling.
Declining at the door
No payment, no refund. Refusing a COD parcel ends the order there. We would like to know the reason all the same.
Each refused COD parcel leaves us paying both legs of the journey. If it keeps happening we may limit that address to prepaid orders.
Orders we cannot fulfil
We will cancel and refund in full where stock is genuinely unavailable, the pincode is unserviceable, or a listing price was wrong.
A pricing error is corrected rather than honoured. If the difference is small we will usually ask whether you want to go ahead at the right price before cancelling.
How soon you are refunded
We send the refund back down the same route the payment arrived on, and confirm in writing when it has gone.
The refund is initiated on the working day we confirm the cancellation. How long it takes to appear is up to your bank.
Where to send a cancellation
Email shop@foodstoragebox.shop with the order number in the subject line, or call +91 9887774400. Desk hours: Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.